questions & answers
Shopping on our Online Store
Can I place an order online?
You sure can. Please click on the Order Online tab at the top of the page to visit the farm store.
Can I place an online order and pick up the contents at a nearby Farmers Market?
Yes, you can. Please refer to the list of Farmers Markets we attend by clicking here. All orders for Farmers Market pickup must be placed at least 24 hours prior to the opening of the market in order to guarantee delivery.
How do I choose the option of picking up my order at a Farmers Market?
Please go about shopping on our website as usual and when you arrive at the Checkout page, please select the Farmers Market Pickup tab and then choose the Farmers Market location from the drop down menu. You must choose the Farmers Market Location in order to proceed with the placing of the order.
What do I do once I am at the farm store?
Browse through categories while reviewing the products available. You can place an item in your cart right from the product overview page.
If you wanted more information about the product itself, you can click on the product for a detailed description.
I have completed my shopping and all the products are in the cart, now what?
Click on the grocery cart image in the top right corner to review your cart.
Everything in my cart is looks good, what is the next step?
Proceed to Checkout by clicking on the link in the bottom right hand side of the page.
I am on the checkout page, where do I go from here?
If you are a returning customer, please enter your username and password and hit submit. Once submitted, your details will appear automatically. Please select delivery method, check off the box that you have “read and accepted the terms & conditions” and then place order
If you have not purchased anything from us in the past, please scroll down to the billing details section and fill out the following areas:
First and Last Name
Once complete, choose your delivery method, check off the box that you have “read and accepted the terms & conditions” and then place order
I placed the order and it brought me to the credit card information page, what do I need to do now?
Please enter your credit card number, expiration date, and code number from the back of your card. Click on the pay now box and your order is complete.
I completed my order; will I receive a confirmation email?
Yes, a confirmation email will be sent to the email address you provided when you placed the order.
Is there a fee for curbside pickup or delivery?
Yes, there are fees for both options:
- Curbside Pickup Fee: $5.00
- Local Delivery: $10.00
- Delivery Zone 2: $25.00 with minimum of $100 order
- Delivery Zone 3: $35.00 with minimum of $100 order
Can I cancel an order I placed online?
Yes, you can cancel an order you placed online by calling our office. Still though, you will lose the fee associated with your order.
I want to add on to an order I already placed, what do I do?
You will need to place another order online.
When will I be notified that my order is ready for curbside pickup?
Our philosophy here at Alstede Farms is that all orders placed will be ready the day that they are purchased. Once your items have been shopped and packed, someone at our farm will give you a call letting you know you can come pick up your order as well as your order number.
I have arrived at the farm to pick up my order, what should I do?
Park in one of the spots just outside the store and give us a call letting us know that you have arrived. Please give us your order number, last name, and the make and color of your vehicle.
I chose to have my order delivered, what happens next?
Once your order is packed and on the delivery van, you will receive a call letting you know your order is on the way. All orders will be left by your front door unless otherwise noted in the notes section of your order.
Do you substitute products if certain products you purchased are unavailable?
Yes, we allow our team members to make comparable substitutions if certain items are unavailable.
What are comparable substitutions?
Gala Apples for Pink Lady Apples
Turkey Pot Pie for Chicken Pot Pie
Raspberry Muffins for Blueberry Muffins
I received my order but there are missing items or items that do not look good. What do I do now?
Our standards for quality control are high and we have implemented strategies that are highly effective. Still though, there are going to be sometimes when orders are overlooked as with human error. If this happens, please give us a call and we will gladly discuss all your options. Our goal is to always correct mistakes and make everything whole.
My order did not go through, what do I do now?
Please give us a call so that we can discuss how to move forward.
Is the farm store open?
Yes, the farm store is open from 9-6 everyday with senior and at-risk hours from 8-9.